Return and Refund Policy

 

We are dedicated to delivering high-quality products to our valued customers. In the event that you encounter a situation necessitating a product return or a refund request, we have established the following formal return and refund policy:

  1. Product Return Conditions:
  • Products must be in their original and unused condition. 
  • All accessories, packaging, and labels must remain attached to the product.
  • Products must be returned in their original packaging or equivalent packaging.

   2. Return Request Time frame:

  • You can request a return within 14 days from the date of purchase. 

   3. Return Process:

  • To request a return, please contact our customer service via phone, email, or through the return form available on our website. 
  • You will be asked to provide information about the order number, product description, and reason for the return. 
  • Once your request is processed, we will provide instructions on how to return the product. 

   4. Return Shipping Costs:

  • Return shipping costs will be your responsibility, unless the product you received is damaged or defective. 

   5. Inspection and Return Confirmation:

  • After we receive the returned product, we will inspect its condition. If the product qualifies for a return, we will send you confirmation and initiate the refund process. 

   6. Refund Process:

  • Refunds will be issued in the same form as the original payment method, unless otherwise agreed upon by both parties. 
  • The refund process may take several business days depending on the bank's or payment service provider's policies. Non-

   7. Returnable Items:

  • Certain specific products may not be eligible for return, such as used items, products damaged due to user negligence, or expired products. 
  • If there are specific non-returnable product conditions, they will be clearly explained at the time of purchase.

We hope you do not find yourself needing to return a product or request a refund. However, if you need to do so, please follow this policy to enable us to provide proper service. If you have further questions about this policy, please feel free to contact our customer service team. Thank you for your understanding and cooperation.

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Address: Jl. Gn. Andakasa No.9x, Padangsambian Kaja, Kec. Denpasar Barat, Kota Denpasar, Bali 80117

Phone: +6285175366992

Email: info@cleanmedic.co.id

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